Updated as at 24th April 2020.

Change History

  • 24.04.20 : Added Order Status explanations.

 

Qn :  How do I place an order ?

Step 1 : Best method, is to signup using our FB Login

  • As we are planning to launch FB Members only discounted prices, so please take note :
    1. Like our FB!

    2. FB Login via Our Login (My Account) Page OR
      Click :

Step 2 : Search / Browse for the item you would like to buy.

Step 3 : Hit the Add to Cart button and

Step 4 : Checkout, and make payment.

Its that easy!

 

* Currently prices are based on COD / Bank Transfer basis only. 

* Once we implement the ENETS payment method, prices will be adjusted to cover the additional fees charged by ENETS (DEBIT / CREDIT)

 

 

QN : How can I cancel or change my order?

Email us at : [email protected] or use the Contact us form.

 

 

QN : Do I need an account to place order?

Of course, we prefer to know who you are. With your Name and Addresses.

Rest assured these information are kept within the internal system, we are SSL certified!

 

 

QN : How do I track my order?

At present, we are still pretty manual.

Tracking numbers will be updated directly from our Retail Store, as Product fulfillment are being processed in-house.

 

QN : What are Order Status ? Do I receive emails from ESHOP system during every Status update?

Once you have placed an order, ESHOP will send you Emails during every process.

Below depicts the Order Statuses in our system : 

StatusWhat does this mean?Actions on Backend
On HoldPending for Order verificationReceived order and confirm item availability. Inform Customer to make payment.
ProcessingPayment madeOrder Fulfillment : Retail team preparing to Ship out, Stock Reduced
CompletedShipped outPackage is on its way, get picked up by our Shipping / Courier Partner
CanceledOrder not fulfilledCancel by Admin due to No Stock or Customer requested to Cancel, Stock Increase back.
RefundedPaid but no stockWe will process refund. Once Finance prep document and approved by Manager. We will inform you.

Qn : What are the shipping methods ?

Currently we ship via J&T Express for Local orders.

 

Qn: Do you ship internationally? 

At present, due to the website payments’ technical issue, we are unable to ship internationally. We will update once we start to accept Credit Cards payment via ENETS.

 

* Prices will be adjusted upwards to cover the ENETS processing fees of 3.5% for both Debit (Internet banking) / Credit Card payments.

 

Qn : How Long Will It Take To Get My Package?

Via J&T Express. (Formerly known as SimplyPost). The estimated timeframe for your shipment to reach you will be a maximum of 3 days upon Courier pickup.

Delivery timings :

Weekdays and Saturdays —  9am to 10pm.

Expect delivery delays during special times such as the current Covid-19 Circuit Breaker (CB) Period

QN : What are the payment methods accepted ?


Currently over at our ESHOP online, we only accept Bank Transfer for courier delivery or COD for self-collection (self-pickup) at our SLS Retail Store.

Prices are discounted for this ESHOP currently to compensate for the lack of credit card payment method.


QN : Is buying online safe?

Currently we only accept safe payments online.

Feel free to shop around!

QN : How Can I Exchange/Return a Product?

We have a 30 days Return policy, please click the relevant page to check it out.

Essentially:

Contact us first, then drop by our Retail Store for any returns or exchange.

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