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Change History : Updated as at 07-12-20
- 03-05-21 : Order Processing Clarifications
- 07-12-20 : Removed Superzoom
- 01-11-20 : Added Order Processing Hours.
- 26-09-20 : Added Superzoom & Ninjavan for more delivery options.
- 09.06.20 : Added Paynow QR payment.
- 24.04.20 : Added Order Status explanations.
Qn: What are your Order Processing Hours ?
7 days a week : 12 pm to 8 pm
- Most Couriers only pickup our parcels on weekdays with the exception of Ninjavan that pickup on Saturdays.
- Order Verification (Bank Transfer / Paynow QR Code) – Expect replies within :
- 4 – 6 hours or before 8pm.
Qn : How do I place an order ?
Step 1 : Best method, is to signup using our FB Login.
- As we are planning to launch FB Members only discounted prices, so please take note :
Like our FB!
FB Login via Our Login (My Account) Page OR
Step 2 : Search / Browse for the item you would like to buy.
Step 3 : Hit the Add to Cart button and
Step 4 : Checkout, and make payment.
Its that easy!
* Currently prices are based on COD / Bank Transfer basis only.
* Once we implement the ENETS payment method, prices will be adjusted to cover the additional fees charged by ENETS (DEBIT / CREDIT)
QN : What happens if I don’t pay within 24 – 48 hours? (Upon Order confirmation)
Item will be released for other customers to order online or buy in our SLS Retail shop.
QN : How can I cancel or change my order?
Email us at : [email protected] or use the Contact us form.
QN : Do I need an account to place order?
Of course, we prefer to know who you are. With your Name and Addresses.
Rest assured these information are kept within the internal system, we are SSL certified!
QN : How do I track my order?
At present, we are still pretty manual.
Tracking numbers will be updated directly from our Retail Store, as Product fulfillment are being processed in-house.
QN : What are Order Status ? Do I receive emails from ESHOP system during every Status update?
Once you have placed an order, ESHOP will send you Emails during every process.
Below depicts the Order Statuses in our system :
|Status||What does this mean?||Actions on Backend|
|On Hold||Pending for Order verification||Received order and confirm item availability. Inform Customer to make payment.|
|Processing||Payment made||Order Fulfillment : Retail team preparing to Ship out, Stock Reduced|
|Completed||Shipped out||Package is on its way, get picked up by our Shipping / Courier Partner|
|Canceled||Order not fulfilled||Cancel by Admin due to No Stock or Customer requested to Cancel, Stock Increase back.|
|Refunded||Paid but no stock||We will process refund. Once Finance prep document and approved by Manager. We will inform you.|
Exchanges & Returns