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Our Exchange and Refund Policy clearly stipulate the terms and conditions for exchange as follows:
I. All goods sold in satisfactory condition are non-refundable and non-exchangeable. Incompatibility of products with customer’s own system is not considered as a defective good.
II. If defective product is returned within 30 days, immediate replacement will be made to the customers with the following conditions:
a. Proof of purchase that the product was purchased within 30 days
b. Defective product does not come with visible damage (damages that were not originally there upon purchase)
c. Original packaging is to be returned together with the product, with all accessories, cables, manual, disc.
In the event that the good is out-of-stock when needed for immediate replacement of defective product:
a. An alternative model will be offered or,
b. Customer can choose to wait for the same model when the goods are replenished at an unspecified date not later than 6 months.
III. If defective product is returned after 30 days from date of purchase and is within warranty period, the company will repair or replace it within 8 weeks from the date issued on service/RMA form.
According to the lemon law, the conditions under which consumers are not entitled to a remedy are:
a. The consumer damaged the item.
b. The consumer had misused it and caused the fault.
c. The consumer had tried to repair it himself or had someone else repair it, and damaged the item.
d. The consumer had seen the defect with the naked eye when he accepted the goods.
e. The consumer had been told about the fault before he bought the goods.
f. The defect is due to wear and tear.
IV. If consumer has a change of mind after purchase & requested for exchange to another product :
a. The company has the right not to accept such exchange,
b. If the company accepts this exchange, consumer has to top up the difference to the new product value and if the value of the new product is lower, there will be no refund on the excess balance.
c. The goods returned must be in unopened & original packaging together with all accessories. Opened packaging is subjected to up to 10% restocking fees.
d. The period for such exchange to be feasible is within 7days of the purchase date, after which the company will not allow any exchange to another product.
e. Original receipt must be presented & will be retained by the company. New receipt for the new product exchanged will be issued.
V. If consumer has a change of mind after purchase & requested for refund :
a. The company has the right not to accept such refund.
b. If the company accepts this refund, a restocking fee of up to 20% of goods’ present value will be imposed.
c. The goods returned must be in original packaging together with all accessories, cables, manual, disc.
d. The period for such refund to be feasible is within 7 days of the purchase date, after which the company will not allow any refund.
e. Original receipt must be presented.